Common Connection Issues

Having trouble connecting or syncing your accounts? Here are solutions to common problems.

Re-authentication Required

If you see a "Re-authentication Required" message:

1. Click the "Reconnect" button
2. Sign in with your Google account
3. Re-grant permissions

This usually happens when Google tokens expire.

Sync Errors

If syncing fails:

• Check your internet connection
• Verify your Google Ads account is active
• Try disconnecting and reconnecting

Permission Issues

Make sure your Google account has:

• Admin access to the Google Ads account
• Enabled API access (if restricted by your organization)